Shipping & Delivery
World Class Willow endeavour to send out any Equipment or Accessories orders the same working day (providing ordered by 2:30pm GMT). Any orders for the above, received after 2:30pm GMT will be posted the next working day. Orders received on Saturdays and Sundays will be sent on the following Monday (excluding UK public holidays). All cricket bats undergo the manufacturing process after placing your order; due to this, they can be up to a 14-day lead time from the date of order. These times exclude UK Public Holidays
Transit times for UK shipments are provided by FedEx and should be the next working day. Every order is provided with a tracking number once dispatched and is in the possession of the courier.
By default, every order is insured for the value of £50 GBP from our courier. Every customer is given the option of adding shipping insurance to their bat which will cover the bat for its full retail value (e.g £725 GBP for a Chaos Bat). International Insurance may differ depending on the country. WCW will contact each customer on a case by case if any issues arise.
Once with the courier, WCW are no longer responsible for the package and any queries should be taken up with the courier. WCW will look to assist where possible.
Due to the variations in shipping costs around the world; WCW reserve the right to amend shipping costs where needed. The standard for UK Shipping is £9.99 GBP, overseas shipments will vary from country to country.
If you have any questions about any aspect of your order or shipping, please don’t hesitate to contact us at email@example.com.